SISCO | Connect Member FAQs

Frequently Asked Questions

What is SISCO Connect?

SISCO Connect is an enhanced portal and mobile app platform designed to be one point of contact connecting all facets of your health plan. Access the tools you need to manage benefits, anytime, anywhere from both Connect’s web portal and mobile app. This one-stop shop contains everything from accessing ID cards, claims history, and more.

How do I sign in for the first time?

Creating an account and signing in is easy! Follow the step below for simple instructions to get started.

Visit your member portal here
Click Register Now in the upper right-hand corner of the home screen
Fill in the necessary information
Click Submit to create an account
If you made a previous account, click the Already Registered button
If you don't know your ID number it can be found printed on your Health Insurance Member ID Card.

How do I get access to the Connect mobile app?

Download the SISCO Connect mobile app from the Apple App Store or Google Play store. The mobile app gets you access to the same health plan information as your online member portal.

Where can I get ID cards for me and my dependents?

Did you lose your insurance card or need additional cards for family members? You can request an ID card for your SISCO administered benefits. This is a completely valid card and is exactly the same as the original card mailed to you. You can use it to access both healthcare services and doctors.

Log in to SISCO Connect
Click Health from the side navigation
Select ID Card

Where can I go if I have questions or need help logging in?

If you can’t remember your user name or need help logging in, call 800-457-4726 or email sisco.service@siscobenefits.com.

I forgot my SISCO Connect password. What should I do?

If you forgot your password follow the steps below to get back into your account.

Select the forgot password function on the web portal for self-service.
If you miss keyed your password three or more times, your account will need to be unlocked by our service department. Please contact sisco.service@siscobenefits.com.

If there is incorrect information what should I do?

If you encounter any incorrect information, please contact SISCO Service sisco.service@siscobenefits.com.

When can I expect a response from SISCO support?

After contacting sisco.service@siscobenefits.com you should expect a response within 24 hours from our dedicated team.

If I self-enroll will my progress be automatically saved?

Yes, your progress will be saved automatically if you self-enroll.

Is the SISCO Connect portal secure?

Yes, the portal is secure.

Can I register for SISCO Connect on the mobile app?

Registration is easy can be done from both the desktop and mobile versions. You will need your first name, last name, DOB, and ID number.