Discover how SISCO's licensed call center provides unparalleled efficiency and professionalism for employee benefits, ensuring a seamless and exceptional experience for your workforce.

When it comes to employee benefits, your workforce deserves a seamless and efficient experience, and accuracy that can only be achieved by true experts. At SISCO, we understand the importance of providing top-notch support, which is why we've built a team of licensed experts dedicated to handling all of your employees' benefits-related queries.

Don't Let Employee Benefits Questions Go Unanswered

As an employer, you know the importance of providing your workforce with comprehensive and valuable employee benefits. However, even the best benefits package can fall short if your employees struggle to understand or access their coverage. That's where SISCO's licensed call center comes in, delivering unparalleled expertise and efficiency to ensure seamless support for your team.

Why You Can't Afford to Skimp on Benefits Support

In today's competitive market, employees expect more than just a solid benefits package – they demand a seamless experience that empowers them to make the most of their coverage. Failing to provide knowledgeable and responsive support can lead to:

• Frustrated Employees: Unanswered questions and long wait times breed frustration, negatively impacting employee satisfaction and retention, casting doubt into their minds about the support their plan offers and the value of the coverage.
• Underutilized Benefits: If employees don't understand their benefits, they're less likely to take full advantage of the offerings you've invested in. This results in bad decisions that end up costing your plan more. 
• Compliance Risks: Inaccurate information or mishandled claims can expose your company to costly compliance issues.

With SISCO's licensed call center, you can rest assured that your employees will receive the expert assistance they need, when they need it.

Why Licensed Agents Matter

The licensing process is a rigorous training and certification process that ensures agents possess the specialized expertise necessary to navigate the complex world of employee benefits. The training provides representatives with and in-depth knowledge of insurance products, regulations, and best practices so they're equipped to: 

• Explain benefits offerings, coverage details, and policy provisions with precision.
• Provide authoritative advice on claims processes, coordination of benefits, and more.
• Stay up to date on ever-evolving industry rules and requirements.

What Sets SISCO Apart

Our licensed call center is designed to deliver an exceptional experience, ensuring that your employees receive the expert assistance they need, when they need it. Here's what you can expect from SISCO:

1. Unparalleled Efficiency: With our highly trained team, our average rate of answer is 30 seconds or less. Say goodbye to long wait times and frustrating delays.
2. Professionalism At Its Best: 91% of calls are resolved in just 6 minutes, ensuring that your employees receive courteous and knowledgeable support every time.
3. Overwhelmingly Positive Experiences: An impressive 99% of clients and members report a positive experience with our licensed call center, a testament to our commitment to excellence.

At SISCO, we believe that your employees deserve the very best when it comes to their benefits. That's why we've built a call center that prioritizes efficiency, professionalism, and an outstanding customer experience.

Don't settle for anything less than the best for your workforce. Choose SISCO's licensed call center and give your employees the support they deserve.

Looking for More Member Support? Eligibility Audits Guarantee Employees Counting on Coverage Are Actually Covered. 

SISCO helped a nationally recognized healthcare provider verify plan eligibility. The last time you want employees to find out they or their loved ones aren't actually eligible or covered is during a claim. SISCO's Eligibility Audits Take that burden off your HR Team and help reduce costs by identifying people who do not qualify for your plan's coverage, and in this case, saved the client over $1.8 Million annually. Download this case study to see how!